Warranty & Support

Every server ships with a 2-year warranty. Extended coverage, warranty claims, returns, shipping, and technical support.

Warranty & RMA

2-year warranty on all servers. Advance replacement — we ship before you return.

Returns & Exchanges

90-day return window. 15% restocking fee. Report damage within 5 business days.

Shipping & Delivery

Free ground shipping, lower 48 states. Same-day for in-stock parts before 2PM EST.

Talk to Our Team — Mon–Fri, 8am–5pm PST

(949) 242-8158 | [email protected] | Contact Form

Server Warranty Plans

Every server includes a 2-year Standard warranty at no cost. Extend your coverage with Pro or Enterprise for longer protection and faster response.

Service Level8x5 Next Business Day
Response Time2–4 Hours
Replacement ShippingFedEx Standard Overnight
International3–5 Days, FedEx Intl Economy
TestingStandard Diagnostics
RMA LabelsIncluded
Shipping DamageAdvance Replacement

Service Level8x5 Next Business Day
Response Time2 Hours
Replacement ShippingFedEx Standard Overnight
International3–5 Days, FedEx Intl Economy
TestingStandard Diagnostics
RMA LabelsIncluded
Shipping DamageAdvance Replacement

Best Value

Service Level8x5 Next Business Day
Response Time1 Hour
Replacement ShippingFedEx Priority Overnight
International2–3 Days, FedEx Intl Priority
Testing32-Bit Diagnostic
RMA LabelsIncluded
Shipping DamageAdvance Replacement

Every server includes a 2-year Standard warranty at no cost. Pro and Enterprise pricing covers the additional years beyond the included coverage.

Individual components and parts purchased from Enterasource carry a 1-year warranty at no additional cost.

How Warranty Claims Work

If a hardware component fails during the warranty period, we ship a replacement before you return the defective part. Here is how the process works.

Contact us with your sales order number and the server serial number. Call (949) 242-8158 or email [email protected].
Remote diagnosis. Our team will work with you to confirm the hardware failure and identify the affected component.
Advance replacement shipped. We send the replacement part or server before you return the defective unit.
Return label provided. We cover return shipping on all warranty claims. Pack the defective hardware in the box from your replacement shipment.

Shipping Information

Free Ground Shipping

All orders ship free via ground to the lower 48 states. No minimum order. Servers ship fully insured with tracking.

Same-Day Parts

In-stock components ordered before 2PM EST ship the same business day. Memory, drives, CPUs, and accessories typically arrive within 2–5 business days via ground.

CTO Servers

Servers are configured to order. Typical build time is 3–5 business days depending on configuration complexity and component availability.

Priority & Expedited

Need it faster? Call (949) 242-8158 or email [email protected] to arrange expedited shipping. We can process many orders for next-day delivery.

International Shipping

We ship internationally on a case-by-case basis. Contact us with your destination and equipment list for a shipping quote. International orders may require additional documentation and are subject to customs duties and import taxes at the buyer’s expense.

Common Questions

How do I file a warranty claim?+

Call (949) 242-8158 or email [email protected] with your sales order number and the server serial number. Our team will walk you through remote diagnosis and, if the issue is confirmed hardware, initiate an advance replacement shipment.

What does advance replacement mean?+

We ship the replacement part or server to you before you return the defective unit. You do not need to wait for us to receive and process the return before getting back online. Once your replacement arrives, pack the defective hardware in the same box and use the prepaid return label we provide.

What is the return window for non-warranty returns?+

Non-warranty returns are accepted within 90 days of the original ship date. A 15% restocking fee applies. The item must be returned in the same condition it was received, with all original components and packaging. See our return policy page for full details.

I received a damaged shipment. What do I do?+

Report shipping damage within 5 business days of delivery. Take photos of the packaging and the damaged hardware, then contact us at [email protected] or (949) 242-8158. We will coordinate a replacement or refund and handle the carrier claim on your end.

What is the difference between CTO and pre-built servers?+

Every server on our site is configured to order. You choose the chassis, processor, memory, storage, and other options — we build it to your specification in our Irvine facility. This means each server is tested with your exact configuration before it ships, rather than pulled off a shelf as-is. Build time is typically 3–5 business days.

What brands do you carry?+

We carry Dell PowerEdge, HPE ProLiant, SuperMicro, and Lenovo ThinkSystem servers. For networking, we stock Cisco Catalyst and Nexus switches, Palo Alto Networks firewalls, and Juniper equipment. We also carry enterprise storage from Dell and HPE. For a full list, browse our server, networking, and storage categories.

Do you service hardware that was not purchased from Enterasource?+

Our warranty coverage applies only to hardware purchased directly from Enterasource. However, we do sell individual replacement components (memory, drives, CPUs, power supplies, raid controllers) that are compatible with most enterprise server platforms. If you need a specific part, contact us with the server model and the part you need — we can usually help.

Need Help With Your Hardware?

Our team in Irvine, CA handles warranty claims, returns, quotes, and technical questions.

Call (949) 242-8158 Send a Message